Terms & Conditions

Terms & Conditions – Carolyn’s Boutique 

Last Updated: October 2026 

Welcome to Carolyn’s Boutique! We are pleased to offer you the opportunity to shop our  collection online. By visiting or making a purchase through our website, you agree to the  following Terms & Conditions. 

Please take a moment to read through them. 

1. General Information 

This website is operated by Carolyn’s Boutique, located in Sooke, British Columbia, Canada. Throughout the website, the terms “we”, “us” and “our” refer to Carolyn’s Boutique. 

We reserve the right to update or change these Terms & Conditions at any time. Any  changes will be posted on this page.

2. Products and Availability 

We make every effort to display our clothing, accessories and other products as accurately  as possible. 

Please note that: 

• Colours may vary slightly depending on your screen and device. 

• Product descriptions and sizing information are provided as accurately as possible. • All products are subject to availability. 

• We reserve the right to limit quantities or discontinue products at any time. 

If an item becomes unavailable after an order has been placed, we will contact you and  arrange an appropriate refund or alternative. 

3. Pricing and Payment 

All prices displayed on our website are in Canadian dollars (CAD), unless otherwise  indicated. 

Applicable taxes and shipping charges will be calculated and displayed at checkout. 

We accept the payment methods displayed on our website. Payment must be completed  before an order is processed. 

We reserve the right to correct pricing errors and will contact customers if an error affects  their order before proceeding. 

4. Orders and Order Confirmation 

Once you place an order, you will receive an email confirmation acknowledging your  purchase. 

We reserve the right to decline or cancel an order where necessary, including situations  involving suspected fraudulent activity, pricing errors or product availability issues. 

If an order is cancelled after payment has been received, an appropriate refund will be  issued. 

5. Shipping and Delivery 

We currently offer shipping within Canada. 

Shipping costs, delivery arrangements and estimated delivery times will be provided  during checkout.

Once your order has been shipped, tracking information will be provided where available. For additional information, please refer to our Shipping Policy. 

6. Returns and Exchanges 

We want you to be happy with your purchase! 

Our return and exchange guidelines are outlined in our Return & Exchange Policy, which is  available on our website. 

Please review this policy before completing your purchase. 

Nothing in our return policy or these Terms & Conditions limits any rights you may have  under applicable consumer protection laws. 

7. Gift Cards and Promotions 

From time to time, Carolyn’s Boutique may offer promotions, discounts or gift cards. 

Promotional offers may be subject to specific terms, conditions and expiry dates, which will  be communicated at the time of the offer. 

Promotions cannot be combined unless otherwise stated. 

8. Website Content and Copyright 

All content on this website, including photographs, product descriptions, logos, graphics  and written material, belongs to Carolyn’s Boutique or is used with permission. 

Content may not be copied, reproduced or used for commercial purposes without our  written permission. 

9. Limitation of Liability 

Carolyn’s Boutique makes reasonable efforts to ensure that the website operates accurately  and reliably. 

We are not responsible for temporary website interruptions, technical issues or  circumstances beyond our reasonable control. 

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where  such exclusion or limitation is prohibited by law.

10. Privacy 

Your privacy is important to us. 

Any personal information collected through our website will be handled in accordance with  our Privacy Policy and applicable privacy legislation. 

11. Governing Law 

These Terms & Conditions are governed by the laws of British Columbia and the applicable  laws of Canada. 

Any matters relating to purchases made through our website will be handled in accordance  with applicable consumer protection legislation. 

12. Contact Information 

If you have any questions about these Terms & Conditions, please contact us. Carolyn’s Boutique 

Sooke, British Columbia, Canada 

Phone: 778-425-2442 

Email: [Insert business email address] 

Thank you for shopping with Carolyn’s Boutique. We appreciate your support of our small  business! 

Refunds 

Once your returned item has been received and inspected, we will notify you of the  approval of your refund. 

Approved refunds will be issued to the original method of payment within 5–10 business  days. Please note that original shipping charges are non-refundable, except where required  by law. 

Exchanges 

If you would like a different size or colour, please contact us. Exchanges are subject to  product availability. 

Sale Items 

Items marked Final Sale are not eligible for return or exchange, except where required by  law.

Damaged or Incorrect Items 

If you receive an item that is damaged, defective or different from what you ordered, please  contact us within 48 hours of delivery. We will be happy to work with you to make things  right. 

A Final Note 

We appreciate your support and want your shopping experience with Carolyn’s Boutique  to be an enjoyable one. If you have any questions about your purchase, please don’t  hesitate to get in touch. 

Thank you for shopping with us