Return and Exchange Policy

Return & Exchange Policy 

At Carolyn’s Boutique, we want you to love what you purchase. We understand that  shopping online can sometimes be a little tricky when it comes to fit, colour and style. We  are happy to offer returns under the following guidelines. 

Return Window 

Regular-priced merchandise may be returned within 14 days of delivery. To be eligible for a return, items must be: 

• Unworn, unused and unwashed. 

• In their original condition, with all original tags attached. 

• Free from makeup, perfume, deodorant, pet hair or other signs of wear. How to Make a Return 

Please contact us at [insert email address] before sending an item back. We will provide  instructions for returning your purchase. 

Customers are responsible for return shipping costs unless the item is defective or we have  made an error with the order. 

We recommend using a trackable shipping service, as we cannot be responsible for returns  lost in transit. 

Refunds 

Once your returned item has been received and inspected, we will notify you of the  approval of your refund. 

Approved refunds will be issued to the original method of payment within 5–10 business  days. Please note that original shipping charges are non-refundable, except where required  by law. 

Exchanges 

If you would like a different size or colour, please contact us. Exchanges are subject to  product availability. 

Sale Items 

Items marked Final Sale are not eligible for return or exchange, except where required by  law.

Damaged or Incorrect Items 

If you receive an item that is damaged, defective or different from what you ordered, please  contact us within 48 hours of delivery. We will be happy to work with you to make things  right. 

A Final Note 

We appreciate your support and want your shopping experience with Carolyn’s Boutique  to be an enjoyable one. If you have any questions about your purchase, please don’t  hesitate to get in touch. 

Thank you for shopping with us